Shipping policy

Privacy Policy
Last updated: [1/22/2026]

STUDIO BALDO LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect
We collect personal information you provide to us, such as your name, email address, shipping and billing information, payment details, and any communications with us. We also collect data automatically through cookies and analytics tools when you interact with our site.

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Send marketing emails (if you opt in)

  • Improve our website and customer experience

  • Prevent fraud and ensure site security

3. Sharing Your Information
We share your information with trusted third parties necessary for operating our business, such as:

  • Payment processors (Stripe, PayPal, Shopify Payments)

  • E-commerce platform (Shopify)

  • Analytics provider (Google Analytics)

  • Fulfillment and shipping partners

We do not sell your personal information.

4. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and analyze website traffic. By using our site, you consent to the use of these technologies. You can manage cookie preferences through your browser settings.

5. Customer Accounts
If you create an account, we store your profile and order history to streamline future purchases. You can access and update your information at any time.

6. Data Retention and Security
We retain your personal data only as long as necessary for the purposes outlined in this policy. We implement reasonable security measures to protect your data.

7. Your Rights
You may request to access, correct, or delete your personal information. For any privacy-related inquiries, contact us at:
sales@studio-baldo.com

8. Changes to This Policy
We may update this policy periodically. The latest version will always be posted on our website.

Return & Exchange Policy
Last updated: [Insert Date]

We want you to love your purchase. If something isn’t right, here’s how we can help.

Returns
You may return eligible items within 7 days of receiving your order. Items must be unused, in original condition and packaging. Customers are responsible for return shipping costs.

To initiate a return, email us at:
sales@studio-baldo.com

Refunds
Refunds are issued as store credit only. Once your return is received and inspected, we’ll issue your credit and notify you by email.

Made-to-Order Items
Made-to-order items are not refundable but may be returned for store credit within the 7-day window. Customer is responsible for return shipping.

Exchanges
We accept exchanges within 7 days of delivery. Items must be unused and in original packaging. Customers are responsible for both return and re-shipping costs.

Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange.

Need Help?
For all return, refund, or exchange inquiries, contact:
sales@studio-baldo.com

Shipping Policy
Last updated: [1/22/2026]

We offer domestic and international shipping via UPS. Please note the following details:

Processing Time

  • In-stock items ship within 1–2 weeks

  • Made-to-order items vary depending on the customization; lead times range from 4–16 weeks. For specific timelines, contact sales@studio-baldo.com

Shipping Rates
Shipping charges are calculated based on the product and destination at checkout.

Signature on Delivery
All shipments require a signature upon delivery to ensure secure receipt.

Customs & Import Taxes
International customers are responsible for any customs duties, import taxes, or fees incurred upon delivery.

Tracking
Tracking information will be provided once your order has shipped.

Lost or Stolen Packages
If your package is lost or stolen, please contact us at sales@studio-baldo.com. We will work with you to resolve the issue.

PO Boxes
We do not ship to P.O. boxes. Please provide a physical address at checkout.

If you have questions or concerns about your shipment, please email us at sales@studio-baldo.com